The support team

The support team is your first point of contact and will help you to find the right person for your request. Furthermore, the support team assists you with all technical and organizational questions regarding the e-learning platform and the E-campus. The support team is happy to provide you with advice and assistance by phone and e-mail.

The quickest way is to send your request directly via e-mail to support@ism-fernstudium.de. We will get in touch with you as soon as possible.

Availability via phone (0049 711 518962 220): Monday to Friday 08:30 AM to 04:30 PM

Manuela Pfeiffer

Help Desk & Support,
Project Management

+49 711 518962 235

Aysenur Bektas

Help Desk & Support,
Study advice

+49 711 518962 213

Julia Föll

Help Desk & Support,
Study Coach

+49 711 518962 249

Nicole Smuda

Help Desk & Support

+49 711 518962 218

For students of the Master Taxation:

If you have any questions, please contact support@ifu-akademie.de.

Marlene Hürtgen

Support & study advice
IFU-Akademie

+49 228 52 000 14

Our FAQs might already help you. FAQs on the topic of administration, such as registering for exams or selecting courses, can be found here in eCampus.
FAQs on the topic of the learning platform, e.g. learning organization or forms of examination, can be found on the learning platform/FAQs.

The support team

For students of the Master Taxation:

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